Delivery & Returns
All Lightshades, Cushions, Curtains and Blinds and Fabric by the metre/samples are made/cut to order and are non-refundable unless they are faulty. If your product arrives faulty or damaged, please notify us by e-mail (Oliveandtedinteriors@gmail.com) within 24 hours of receipt. We will not accept any responsibility for damage reported after this period.
Faulty items must be returned, unused, in their original packaging, within 7 days of receipt for either a full refund or replacement. We will provide a pre-paid returns label to cover the full cost of shipping.
Please inspect any fabric thoroughly, as once it has been cut, we cannot offer a refund or exchange, regardless of any damage.
For other products - Items must be returned, in their original packaging, within 14 days of receipt. Please notify us by e-mail (Oliveandtedinteriors@gmail.com) before returning. Once we have received the unused, undamaged item, we will issue a full refund or exchange. We will not refund postage costs in this instance.
Please be aware - For ALL returns, regardless of circumstance, you are responsible for the condition of the item/s until we receive it/them so you are advised to take the necessary precautions to prevent damaged whilst in transit.
All Packages are sent via Royal Mail or Hermes.
In the instance that multiple items can be packaged together, we will refund the difference in shipping costs.
You will be sent a confirmation e-mail once we have dispatched your item/s.
Delivery for ready made items is usually within 3-5 working days (from order confirmation).
For bespoke items please allow up to 28 days for delivery.
All shipping costs quoted are Mainland UK Delivery only. Non-Mainland UK and International shipping costs will be calculated per individual order.